Terms, Refund & Privacy

Last updated: 11 May 2026

The following pages set out the terms on which Yagyanam ("Yagyanam", "we", "us", "our") arranges and conducts traditional Vedic yagya ceremonies for the corporates, companies, partnerships and other organisational clients ("you", "your", "the Client") who engage us through the enquiry form on yagyanam.online. By submitting an enquiry to us, by accepting a written quotation we issue, or by paying any booking advance, you confirm that you have read, understood and agreed to these terms in full. If you do not agree with any part of this document, please do not proceed with a booking and write to hello@yagyanam.com instead.

This document is divided into three parts: the Terms of Service, the Refund Policy, and the Privacy Policy. The headings used in each section are for convenience only and do not affect the interpretation of the operative clauses. Where capitalised terms are used in this document, they have the meaning given to them in the section in which they first appear.

1. Terms of Service

1.1 About Yagyanam

Yagyanam is a service organised in India that arranges, plans and executes traditional Vedic yagya (havan / homa) ceremonies on behalf of its corporate clients. Our services may include, but are not limited to: consulting on the appropriate yagya for a given purpose or occasion; sourcing qualified priests (purohits / yajamanas); procuring ritual materials (samagri, kunda, havan kund, woods, ghee, herbs, fabrics and offerings); on-site set-up and coordination; conducting the ceremony at the Client's nominated venue or at a venue arranged by Yagyanam; cleanup and ritual disposal of consumed materials; and, where requested, providing photographs or recordings of the ceremony for the Client's internal use. The exact scope of every engagement is fixed by the written quotation we issue to the Client and accepted by the Client in writing.

1.2 Audience and eligibility

At present, Yagyanam accepts bookings only from corporates, companies, partnerships, limited liability partnerships, societies, trusts and similar registered organisational entities. We do not currently accept bookings from individual consumers or retail seekers, and our consumer-facing product remains under construction. By submitting an enquiry, you confirm that you are authorised to represent the organisation on whose behalf the enquiry is made, that you have the authority to bind that organisation to a commercial engagement of the value indicated in the enquiry, and that the contact information you provide belongs to that organisation rather than to you personally.

1.3 Enquiry, quotation and booking

Submitting the enquiry form on yagyanam.online does not by itself create a contract between the Client and Yagyanam. On receipt of a complete enquiry, our team will respond, ordinarily within two working days, with clarifying questions and, in due course, a written quotation setting out the proposed scope, the proposed date, the venue arrangements, the team to be deployed, the ritual material list, the total professional fee and any reimbursable expenses, the applicable taxes, the schedule of payments and the cancellation terms. A booking is treated as confirmed only when (a) the Client has accepted the quotation in writing, by email or otherwise, and (b) the agreed booking advance has been received and cleared into our nominated bank account. Verbal confirmations, in-principle agreements or acceptances subject to internal approval do not constitute a confirmed booking and Yagyanam reserves the right to release the proposed date in such cases.

1.4 Scheduling and timeline

Ceremonial dates are typically chosen in consultation with the Client, taking into account the muhurat (auspicious timing) considered appropriate for the requested yagya and the Client's logistical constraints. Once confirmed, dates may be rescheduled free of charge if Yagyanam receives written notice no later than twenty-one (21) calendar days before the agreed ceremony date and a mutually acceptable replacement date can be agreed. Where the Client requires a date change within a shorter notice period, or where the replacement date is not mutually acceptable, the cancellation terms in the Refund Policy below shall apply.

1.5 Venue, attendees and conduct

The Client is responsible for ensuring that the venue at which the ceremony is to be performed is suitable for the ritual, structurally safe, and lawfully available for the duration of the booking. Where the venue requires permissions from any landlord, society, building manager, fire authority, municipality or other third party for the lighting of a sacred fire, the burning of camphor or ghee, the use of incense, the gathering of attendees, music or chanting at the proposed sound level, the Client is solely responsible for procuring and producing such permissions and for indemnifying Yagyanam against any consequence of their absence. The Client shall ensure that all attendees behave with decorum, follow the priest's instructions during the ceremony, remove footwear where indicated, refrain from consuming alcohol or meat at the ceremony site for the duration of the ritual, and cooperate with Yagyanam personnel for the safety of all present.

1.6 Materials, hygiene and safety

Ritual materials sourced by Yagyanam are selected on the basis of traditional shastric prescriptions and locally available supply. The Client acknowledges that yagyas involve the lighting of a sacred fire and the burning of natural materials, that smoke, heat and certain particulate emissions are an inherent and inseparable feature of the ritual, and that participation is voluntary. Persons with respiratory conditions, allergies, pregnant attendees or any other medical sensitivity should consult their physician before attending. Yagyanam shall not be liable for any allergic reaction, asthmatic episode, sensory discomfort, smoke-related irritation or other medical event suffered by any attendee in connection with the ceremony, save where such event is directly and demonstrably caused by the gross negligence or wilful misconduct of Yagyanam personnel.

1.7 Nature of the service — non-guarantee of outcome

A yagya is a sacred ritual rooted in centuries of Vedic tradition, performed with diligence and devotion. Yagyanam undertakes to conduct each ceremony with care, with qualified priests, with appropriate materials and in accordance with the relevant shastric procedure. We do not, and cannot, guarantee any particular spiritual, material, commercial, medical, relational or worldly outcome from a yagya. The Client expressly acknowledges that the consideration paid to Yagyanam is in respect of the proper performance of the ritual and the provision of the agreed scope of services, and not in respect of any specific result thereof. No statement made by Yagyanam personnel, whether in marketing materials, conversations, written communications or otherwise, shall be construed as a warranty or representation as to outcome.

1.8 Intellectual property and recordings

All copy, photography, design and other content on yagyanam.online is the property of Yagyanam or its licensors and may not be reproduced without our prior written consent. Where the Client arranges for the ceremony to be photographed or recorded, those recordings remain the Client's property; however, Yagyanam may, with the Client's consent, retain anonymised images for portfolio, training or limited promotional purposes. Where Yagyanam supplies photographers or videographers as part of the engagement, the recordings will be delivered to the Client and Yagyanam reserves a non-exclusive, royalty-free licence to use anonymised stills for the same purposes unless the Client opts out in writing at the time of booking.

1.9 Force majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, epidemic or pandemic, government restrictions, civic unrest, terrorism, strikes affecting essential supplies, or the death or sudden incapacitation of irreplaceable personnel. In the event of a force majeure event affecting a confirmed booking, the parties shall co-operate in good faith either to reschedule the ceremony or to terminate the booking on the refund terms set out below.

1.10 Limitation of liability

To the maximum extent permitted by law, Yagyanam's aggregate liability to the Client in respect of any matter arising out of or in connection with a booking — whether in contract, tort (including negligence), restitution, under statute or otherwise — shall not exceed the total professional fee paid by the Client to Yagyanam under the booking in question. Yagyanam shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary loss or damage, including without limitation loss of profits, loss of business opportunity, loss of goodwill, loss of revenue or loss of anticipated savings, even if advised of the possibility of such loss. Nothing in this clause shall exclude or limit any liability which cannot lawfully be excluded or limited.

1.11 Confidentiality

Each party shall treat as confidential all non-public information disclosed by the other in connection with a booking, including the Client's identity, the existence of the engagement and any specific intentions discussed. Either party may disclose such information to its professional advisers, regulators or court of competent jurisdiction where required by law, but otherwise only with the prior written consent of the disclosing party.

1.12 Governing law and jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of India. The courts at the seat of Yagyanam's principal place of business shall have exclusive jurisdiction in respect of any dispute, claim or proceeding arising out of or in connection with the Terms, subject to either party's right to seek interim or urgent relief from any court of competent jurisdiction.

2. Refund Policy

Yagyanam takes commitments seriously: a confirmed booking causes us to reserve priests, dates, ritual materials and team capacity that we cannot easily re-deploy at short notice. Our refund policy reflects that reality, while recognising that genuine emergencies happen on both sides. Refunds, where due, are processed to the original payment instrument or bank account from which the advance was received, in Indian Rupees, within fourteen (14) to thirty (30) working days of the cancellation being acknowledged in writing by Yagyanam. Bank charges and any remittance levies imposed by the Client's bank are to the Client's account.

2.1 Cancellation by the Client — sliding scale

Where the Client cancels a confirmed booking, the following refund applies, calculated against the total professional fee (excluding any third-party reimbursables that have already been incurred and which are non-refundable in all cases):

• More than 21 calendar days before the ceremony date: Up to seventy-five percent (75%) of the professional fee is refundable. Twenty-five percent (25%) is retained as a non-refundable planning and reservation fee.
• Between 14 and 21 calendar days before the ceremony date: Up to fifty percent (50%) of the professional fee is refundable.
• Between 7 and 14 calendar days before the ceremony date: Up to twenty-five percent (25%) of the professional fee is refundable.
• Less than 7 calendar days before the ceremony date: No refund of the professional fee shall be due. At this point priests, materials, transport and team have typically been committed and cannot be unwound.
• No-show on the day of the ceremony, or refusal of access to the venue on the day: No refund shall be due, and Yagyanam reserves the right to invoice any uncovered costs actually incurred (such as priest travel, perishable materials and unavoidable third-party charges) in addition to the professional fee.

Reimbursable expenses (including but not limited to non-returnable ritual materials already purchased, non-refundable travel bookings, non-refundable venue charges paid through us, and bespoke items procured on the Client's specific instruction) are non-refundable in every case, regardless of the cancellation window. Where such expenses have been pre-paid by the Client they will not be refunded; where they have not been pre-paid, Yagyanam will pass them through at cost.

2.2 Rescheduling by the Client

Rescheduling is preferable to cancellation for both parties. Where the Client requests a date change with at least twenty-one (21) calendar days' notice, and a mutually acceptable replacement date is agreed within thirty (30) calendar days of the original date, the booking will be moved without cancellation charges, save for any unavoidable third-party charges already incurred. Date changes inside the 21-day window will be treated as a cancellation followed by a fresh booking, with the cancellation scale above applied to the original booking.

2.3 Cancellation by Yagyanam

In the rare event that Yagyanam is unable to perform a confirmed ceremony — for example, due to a force majeure event, the sudden unavailability of the assigned priest with no acceptable substitute, an inability to procure essential ritual materials, or a material change in legal or regulatory conditions that makes performance unlawful — we will notify the Client at the earliest opportunity. We will, in good faith, offer a replacement date or, where appropriate, a substitute team acceptable to the Client. Where neither alternative is acceptable, the Client shall be entitled to a full refund of the professional fee and of any reimbursable expenses pre-paid to Yagyanam that have not yet been irrevocably committed to a third party. Refunds under this clause shall be processed within fourteen (14) working days of the Client's acceptance of the cancellation.

2.4 Force majeure outcomes

Where a force majeure event prevents the ceremony from taking place on the agreed date, the parties shall first endeavour to reschedule on the terms in clause 2.2 above. Where rescheduling is not feasible within ninety (90) days of the original date, either party may terminate the booking by written notice and the Client shall be entitled to a refund of the professional fee proportionate to the work not yet performed, less any irrecoverable reimbursable expenses already committed by Yagyanam to third parties on the Client's behalf.

2.5 Refund cases enumerated

Without prejudice to the foregoing, the following are full or substantial refund cases:

• Yagyanam cancels the booking with no acceptable alternative date or team being offered to the Client.
• The ceremony does not occur as scheduled solely due to fault attributable to Yagyanam, e.g. our team fails to arrive at the venue without lawful excuse.
• The ritual procedure performed is materially different from the procedure specifically agreed in writing, and the variance is attributable to Yagyanam.
• A force majeure event makes performance permanently impossible and no acceptable rescheduling is feasible.

The following are no-refund cases:

• The ceremony has been completed as agreed, regardless of any subjective view the Client may form of the spiritual, material or commercial outcome.
• Cancellation by the Client within seven (7) days of the ceremony date.
• No-show by the Client or refusal of venue access on the day.
• Reimbursable expenses already incurred or irrevocably committed by Yagyanam to third parties.
• The Client's failure to obtain venue or third-party permissions required for the ceremony to lawfully proceed.
• The Client's failure to make a balance payment due on or before the ceremony date.

2.6 How to request a refund

All refund requests must be made in writing to hello@yagyanam.com from the official email address on file for the Client. The request must reference the booking number, the date of the ceremony, the basis on which a refund is sought, and the bank account into which the refund is to be remitted. Yagyanam will acknowledge every request within three (3) working days and decide on it within fourteen (14) working days.

3. Privacy Policy

3.1 Information we collect

Through the enquiry form on yagyanam.online, we collect the following information from prospective Clients: the contact person's name and designation; the company name and website; the work email address and phone number; the yagya type, purpose and budget range under consideration; any preferred date window; and any free-text message the Client chooses to include. Where a booking proceeds, we additionally collect billing information (typically a GSTIN, billing address and a registered company name), bank details for refund processing where applicable, and ceremony-specific information such as the venue address, sankalpa details (the intention or family details traditionally pronounced at the start of the ritual) and any attendee lists the Client chooses to share. Our web server also automatically logs the requester's IP address, browser user-agent string and the timestamp of the submission, as a basic anti-abuse measure.

3.2 How we use the information

The information collected through the enquiry form is used only to respond to that enquiry, to prepare a quotation, to plan and conduct the ceremony if a booking proceeds, to send transactional communications (such as quotations, invoices, schedules and confirmations), to maintain our books of account, to comply with tax and statutory obligations, and to defend our legal interests. We do not use the information for advertising, profiling or automated decision-making. We do not sell, rent or lease the information to any third party.

3.3 Sharing with third parties

We share the minimum necessary information with the priests, materials suppliers, venue operators, transport partners and contracted staff who are required to perform the ceremony, and only to the extent each of them needs to know in order to perform their role. Where required by law, by a court of competent jurisdiction or by a statutory authority, we may disclose the information in compliance with that obligation. We may also share the information with our professional advisers (such as our accountants, auditors and lawyers) where reasonably necessary. We do not transfer personal data outside India except where the Client themselves has elected an international destination for the ceremony or international communications.

3.4 Cookies and similar technologies

yagyanam.online does not use behavioural tracking cookies or third-party analytics scripts at the time of publication. Standard technical access logs are retained on our hosting infrastructure for a reasonable period for the operation, security and integrity of the site. Should this position change in future, this policy will be updated and the change reflected in the "Last updated" date at the top of this page.

3.5 Retention

Enquiry data is retained for up to twenty-four (24) months from the date of the last meaningful interaction, after which it is deleted or anonymised. Booking and accounting records are retained for the longer of eight (8) years from the date of the relevant transaction or such longer period as required under Indian tax and corporate law. Records subject to an active legal dispute are retained until the dispute is finally resolved.

3.6 Security

We take reasonable technical and organisational measures to protect the information in our custody, including HTTPS in transit where deployed, access controls, restricted server access and limited data exposure to staff on a need-to-know basis. No system is ever entirely free of risk; the Client is asked to avoid sharing sensitive personal information (such as Aadhaar, PAN, payment card numbers or health information) by free-text message and to follow secure channels we indicate at the appropriate stage of the booking.

3.7 Your rights

You may, at any time, write to hello@yagyanam.com to request access to the personal information we hold about you, to ask us to correct inaccurate information, to ask us to delete information we are no longer required to retain, or to withdraw any consent you have previously given. We will respond to such requests within thirty (30) calendar days. Where a request cannot be fulfilled because we are obliged by law to retain the information, we will explain the reason.

3.8 Children

Our services and website are not directed to children. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please write to us and we will delete it.

3.9 Changes to this document

We may amend any part of this document from time to time to reflect changes in our services, in applicable law or in our operational practice. Where the changes are material, we will notify existing Clients with active bookings by email. The version of this document in force at the time the Client accepts a quotation shall apply to that booking, unless and until a superseding written agreement is signed between the parties.

4. Contact

Questions about these terms, refund requests, or any privacy matter should be addressed to hello@yagyanam.com. We acknowledge all written correspondence within three (3) working days and respond substantively within fourteen (14) working days. For ongoing bookings, please copy the project manager assigned to your engagement.